Terms & Conditions

The terms and conditions set out apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

Who we are

Bit-a- Sweet:
44 Main Street
Seahouses
Northumberland
NE68 7RQ
United Kingdom

Delivery

Bit-a-sweet offers a safe and efficient delivery service on all products, getting your chosen items to you as quickly and as carefully as possible. All products are carefully packaged by our staff, and sent to you via a professional and reliable service provider. Items should arrive with you within 10 working days of placing your order.

Exchanges and Refunds

On the rare occasion that items are received, which have been damaged during delivery, we will offer an exchange or refund provided that unopened goods are returned in their original packaging. Customers must advise us of the damaged item within 3 working days of its arrival, and the goods returned to us within 7 working days of its delivery to you.

We will not offer exchanges or refunds on damaged products which are reported outside of the above timescales.

Should your product not arrive within 10 working days of placing your order, you must contact us no later than 12 working days after placing your order to advise that your delivery has not been received. Any losses, costs or expenses caused by the rare occurrence of non delivery may be outside of our control however we will offer a refund on non delivered goods, after a 14 working day period has elapsed after the date in which you placed your order.

If you are not fully satisfied with your purchase an exchange or refund may be offered at Bit-a-Sweets discretion, on the condition that goods are returned in their original state and original packaging and within 7 working days upon receipt of delivery. The cost of packaging and posting will be waivered should an exchange be required.

Refunds are subject to, where applicable, all delivery charges and Paypal/Credit Card Charges. All refunds will be processed within a maximum of 7-days via the original payment method.

Once your order is placed, we cannot accept cancellations after this time.

Data Protection

We confirm that the details provided by our customers will be used solely by Bit-a-sweet for the payment and delivery of your products, and may occasionally be used by us for use during promotions. No details will be passed to any other person. Personal data shall be obtained only for the above specified and/or lawful purposes, and shall not be further processed in any manner.